Widerrufsrecht

Returns, withdrawal and refunds

Saint Tropez is operated by HIGH ECOM GROUP OFFSHORE LIMITED (Company Number: 16215777). This policy applies to consumer orders delivered in the United States and Germany. Mandatory rights under the law applicable to your purchase, including any longer national protection, remain unaffected.

Countries served

the United States and Germany

14-day right of withdrawal

You may withdraw from an online purchase without giving a reason, from placing your order until 14 calendar days after you or a person you nominate (other than the carrier) receives the goods. For items from one order delivered separately, the period starts after the last item is received. If the deadline falls on a weekend or public holiday, it extends to the next working day.

 

Sending goods back

Send the goods back without undue delay and within 14 calendar days after notifying us of withdrawal. Contact support promptly to arrange the return. For all accepted returns, including change-of-mind returns and faulty, damaged or incorrect goods, we provide a prepaid return shipping label by email for you to download and print. Return shipping is free to the customer. We do not charge a restocking or administration fee. For faulty, damaged or incorrect goods, we provide a prepaid return shipping label and cover the necessary return shipping costs. Contact us before paying to return such goods so that we can arrange the appropriate remedy.

Customers in Germany

For consumers in Germany, the statutory right of withdrawal for distance contracts under sections 312g and 355 et seq. of the German Civil Code (BGB) applies. You may withdraw within 14 calendar days as described above by notifying us clearly of your decision, for example by email to contact@saint-tropez.com or through your customer account. We refund without undue delay and within 14 calendar days of receiving your withdrawal notice, using the original payment method and without charging fees. We may wait until we receive the goods or proof that you sent them back, whichever occurs first, unless we offered to collect them. Mandatory consumer rights under German and EU law, including statutory remedies for faulty goods, remain unaffected.

Product condition and exchanges

We accept returns of new and slightly used products within the return window described above. We offer returns with a refund, not direct product exchanges. This does not limit any mandatory remedies or statutory rights for faulty, damaged or incorrect goods.