HOW CAN I CONTACT SAINT TROPEZ?
Email contact@saint-tropez.com or use the Contact page. Include your order number when asking about an order.
WHO OPERATES THE STORE?
Saint Tropez is a trading brand operated by HIGH ECOM GROUP OFFSHORE LIMITED, registered at Office 12, Initial Business Centre, Wilson Business Park, Manchester, England, M40 8WN, United Kingdom.
Store countries and markets: the United States and Germany
WHERE DO YOU SHIP?
We ship throughout the United States and Germany. The United States and Germany are the countries served by this store. If no shipping option appears for a U.S. or German address, please contact us before placing your order.
HOW MUCH IS SHIPPING?
Shipping is free throughout the United States and Germany. No shipping fee is charged for delivery within the United States or Germany.
HOW LONG DOES DELIVERY TAKE?
Estimated delivery is 8-13 business days in total: 3 business days for order processing plus 5-10 business days in transit. Processing and transit run Monday to Friday, excluding public holidays. Carrier and customs delays may occur.
HOW DO I TRACK MY ORDER?
Tracking information is emailed after dispatch. Use the tracking link in that message and allow time for the first carrier scan.
CAN I RETURN AN ITEM?
You may notify us of withdrawal without giving a reason within 14 calendar days after receiving the last item in your order. You then have 14 calendar days to send the goods back. We provide a prepaid return shipping label by email for you to download and print for all accepted returns, including change-of-mind returns and faulty, damaged or incorrect goods. Return shipping is free to the customer. Full conditions and statutory rights for faulty goods are in our Returns and Refunds Policy.
CAN I CANCEL AN ORDER?
You may request cancellation before dispatch through your customer account or by emailing contact@saint-tropez.com. After dispatch, your statutory withdrawal right still applies; it is not limited to 15 minutes.
WHEN WILL I RECEIVE A REFUND?
We refund without undue delay and within 14 calendar days of receiving your withdrawal notice. We may wait until we receive the goods or proof that you sent them back, whichever occurs first, unless we offered collection. Refunds use the original payment method without fees. Bank processing may affect when funds appear.
WHAT PAYMENT METHODS ARE AVAILABLE?
The methods available for your destination and currency are displayed securely at checkout.
ARE DUTIES AND IMPORT TAXES INCLUDED?
Unless checkout states otherwise, international duties, taxes, customs charges and local fees are the recipient's responsibility.
Company number: 16215777